Terms & Conditions // Order Information and Policy
All sales are final. We do not accept returns for refunds, credits, or exchanges. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. For all orders please ensure you have the correct mailing address. We are not responsible for packages that end up at the wrong location provided to us by the customer. Prices are displayed in United States Dollars.
Q: What is the quality of the stickers?
All stickers are made with the highest of quality vinyls. They are UV rated and completely waterproof that can last many years while being exposed to high amounts of sun, rain and snow.
Q: What are your shipping terms and conditions?
We not responsible for duties, taxes, or customs fees under any circumstance. The buyer is accountable for any restrictions, duties, taxes, and any other fees collected from the destination country. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. We are not responsible for the product once it has shipped.
Q: When will my order ship?
Please allow 2- 3 business days for any given order to be processed, with the acceptance of 1- 2 additional business days during high volume sales periods (new releases). Orders are processed chronologically as they are received.
Arrival to follow:
- Canada: 9- 11 business days
- USA: 15- 17 business days
- International: 23- 25 business days
Please be patient with delays due to Covid-19. You will be sent an email confirmation when your parcel has shipped out.
Q: Does my order come with tracking?
Tracked shipping can be chosen at checkout for an additional price before finalizing your order. The tracking number will be sent to your email once the parcel has been fulfilled.
Q: What happens if my item gets damaged during shipping?
Please send us an email with the order number + photo and we will get a replacement sent out to you.
Q: Paypal is having issues?
Due to paypal being a third party app, we cannot fix any issues or delays regarding this.
Q: What payment do you accept?
We accept all major credit cards including Amex, Apple Pay, Google Pay, Mastercard, Paypal, Shop Pay and Visa. You agree to pay the price for the merchandise in your order and the delivery fees for the shipping service you select.
Q: How do I get featured on your Instagram page?
Please email us your best photos along with your Instagram handle for a chance to be featured on our social media platforms. Use our hashtags #SOSCARE #soscaresocialclub.
Q: Can my business re-sell your products?
Yes! Please contact us through email for wholesale inquiries. A sell sheet can be provided.
Q: Do you have any retail locations?
We are stocked in 2 retail locations in Calgary at Sully's Skate & Snow and Foundry in CrossIron Mills shopping centre.
Q: Where are you located?
Our headquarters are in Calgary, Alberta, Canada.
SO SCARE™ and SO SCARE SOCIAL CLUB™ are registered trademarks. Use of the name and any logo, photo, graphic or image without prior written consent from SO SCARE is strictly prohibited.
For additional information, please use the Contact Form to have any un-answered questions fulfilled. If you are inquiring about an existing order, please include your order number. Additionally, please allow up to 24 hours for a response. I operate solely on my own, so your extended patience is greatly appreciated.